Help Center

Yes — your first plan payment is covered by a 14-day money-back guarantee, provided you have not already received a completed custom deliverable in that billing period. Email support within 14 days and we process it back to your original payment method within 7 business days. Full terms: Refund Policy.

There is nothing to cancel — plans never auto-renew and we never charge you automatically. We email you before your month ends; renew or switch plans in one click from your dashboard, or simply let the month end. You keep access until the end of the period you paid for. A renewal payment is not refundable once its new period has started.

Card payments are processed by Stripe. Chinese-language customers can also pay by WeChat; those payments are confirmed by our team, and your account activates as soon as we verify receipt.

No. Quotas reset each billing period and unused quota is not separately refundable.

AI employees are unlocked by plan, not bought individually. Upgrade or downgrade at any time from your dashboard and the roster changes with your plan.

No. Your AI employees draft the work — emails, pages, posts — and you review, edit and approve it in your dashboard before anything is published or sent in your name.

We aim to deliver your first output within 24 hours of activation. If a deliverable is materially defective or doesn’t match the brief you submitted, tell us within 7 days of delivery and we will fix it — see the SLA for the full commitment.

Your data is preserved for 90 days after your plan ends, so you can come back or export it. See the Privacy Policy and Data Processing pages.

Use the “email me a sign-in link” option on the login page — it works without a password. Still stuck? Email support with the address you signed up with.

We aim to meet WCAG 2.1 AA. If something is hard to use, tell us — see our Accessibility Statement.