Refund Policy

Last updated: July 18, 2026

This policy explains when and how you can get a refund for a Caliradi.ai plan or deliverable. It applies to purchases made at caliradiai.com, whether paid by card (Stripe) or by WeChat.

1. Plans (monthly access)

14-day money-back guarantee (first purchase). If you're not satisfied with your first plan payment, email us within 14 days of that payment for a full refund — provided you have not already received a completed custom deliverable (website, brochure, video, or lead list) under that billing period.
Renewals. Plans do not auto-renew — each month is a separate one-time payment that you choose to make (we email you before your month ends). A renewal payment is non-refundable once its new period starts; you keep access until the end of any period you have paid for, and stopping is as simple as not renewing — there are no future charges to cancel.
Unused quota. Deliverable quotas reset each billing period and do not carry over; unused quota is not separately refundable.

2. Deliverables

If a deliverable we produced is materially defective or does not match the brief you submitted, tell us within 7 days of delivery. We will first redo it at no charge. If we cannot deliver an acceptable result, we will refund the fair value of that deliverable.
Deliverables that have already been delivered and accepted (downloaded and used) are generally non-refundable except under the defect terms above.

3. How to request a refund

Email caliradi.team@ydygroup.com from the address on your account, with your order number and the reason. We aim to respond within 2 business days.

Card (Stripe): approved refunds return to your original card, typically within 5–10 business days.
WeChat: approved refunds are returned to your WeChat account, typically within 3–7 business days.

4. Chargebacks

Please contact us before opening a card dispute — we can almost always resolve refund questions faster directly.

5. Changes

We may update this policy; the "last updated" date reflects the current version. Material changes will be posted on this page.

退款政策

最后更新:2026 年 7 月 18 日

本政策说明你在 caliradiai.com 购买套餐或交付物后,在何种情况下、如何申请退款,适用于刷卡(Stripe)和微信付款。

1. 套餐(按月开通)

首次付款 14 天无理由退款。对首笔套餐付款不满意,可在该笔付款后 14 天内联系我们全额退款 —— 前提是你尚未在该计费周期内获得已完成的定制交付物(网站、产品册、视频或客户名单)。
续费。套餐不自动续费——每个月都是一笔由你主动支付的单次付款(到期前我们会邮件提醒)。续费付款在新周期开始后不予退款,已付周期可用到期末;不想继续,不续费即可,不存在需要取消的后续扣款。
未用额度。各交付物额度按周期重置、不结转,未用完的额度不单独退款。

2. 交付物

若我们产出的交付物存在实质缺陷、或与你提交的需求明显不符,请在交付后 7 天内告知。我们会先免费重做;若仍无法交付可接受的结果,将按该交付物的合理价值退款。
已交付并被接受(已下载使用)的交付物,除上述缺陷条款外,一般不予退款。

3. 如何申请

用账户邮箱发邮件到 caliradi.team@ydygroup.com,附订单号和原因,我们力争 2 个工作日内回复。刷卡退回原卡(约 5–10 个工作日),微信退回微信(约 3–7 个工作日)。

4. 拒付

发起银行争议前请先联系我们 —— 直接沟通通常能更快解决退款问题。